All returns are put back into stock for resale. If we can’t resell it, we can’t refund it!
If you wish to return anything bought from Hats 4 Heads, we’ll be happy to refund or exchange a product providing it’s in fully resalable condition.
They must be unworn (tried on is OK), free from loose hair, any marks (for example pen, sweat or make up), smelling of sweat, food, smoke, perfume or pets, unaltered and free of damages by the customer.
If you are losing your hair, please consider wearing a wig cap liner prior to trying anything on.
Returns should be made and arrive back to us within within 21 days of purchase and in original undamaged packaging.
Should we receive your return outside of the 21 day returns policy, unless by prior agreement, a refund will no longer be applicable and items will be sent back to you at your own expense.
Items must be returned with all tags still attached and must be in their original packaging. You MUST include a copy of your receipt.
Please note, refunds are exclusive of shipping cost.
All sale items are considered “Final Sale” and are not eligible to be returned.
If you received a damaged or faulty item
If you receive an item that’s damaged, you must inform us immediately upon receipt and prior to return and we will sort it out for you.
To meet our suppliers Return Policy, wigs must be returned to us within 15 days of purchase or your return won’t be accepted. Wigs must not show any sign of wear, damage or use, have undamaged packaging and have all tags attached.
We will refund the wig once our supplier has received, accepted and processed the return, minus a £10 restocking fee and any other costs incurred by us in returning it to them.
How to Return or Exchange Your Order:
Simply return your items to the address on your invoice, ensuring correct postage is applied.
Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit.
If an item is damaged, you must tell us before you send it back to us.
If you wish to exchange your item for a different product, you must return the original item and purchase the new item separately.
Once we receive your package, we will endeavour to process your return within 5 business days.
Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 5 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.