Who we are

Hats 4 Heads is a small, owner-operated family business providing hats and head wear for people experiencing hair loss through illness.

Our website address is: https://www.hats4heads.co.uk.

What personal data we collect and why we collect it

When you place an order with us, or create an account, your name, address, email address, telephone number and purchase information are stored in our system. This information is purely so we can fulfil your order.
We do not use it for any marketing purpose or pass on to any third party.
We do not store or have access to any payment or card details.

Contact forms

If you contact us via our website, your name, email address and message are sent to us.
We do not store this information, share with third parties or use the information submitted for marketing purposes.

Cookies

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

The list below describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, “Private Browsing” in Firefox and Safari etc.)

These are cookies that are set by this website directly.

Google Analytics: We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information.We therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.com/intl/en_uk/analytics/privacyoverview.html

WordPress/Woocommerce: Our website runs the popular WordPress CMS with Woocommerce to power our store. Cookies are used to store basic data on your interactions with our website, and whether you have logged in. We use a session cookie to remember your log-in for you if you are a registered user and we deem these as being strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken.

More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

This information is purely used for site functionality and order fulfilment.

Analytics

In this subsection you should note what analytics package you use, how users can opt out of analytics tracking, and a link to your analytics provider’s privacy policy, if any.

By default, WordPress does not collect any analytics data. However, many web hosting accounts collect some anonymous analytics data. You may also have installed a WordPress plugin that provides analytics services. In that case, add information from that plugin here.

Who we share your data with

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

How long we retain your data

If you order from us, your order details are retained indefinitely for tax and accounting purposes.

For users that register on our website , we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

None of your data is passed onto third parties or used for marketing purposes.

What rights you have over your data

If you have an account on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

You can contact us via our website of by calling local rate: 0845 576 4287.

How we protect your data

Our site is hosted on a secure server. All card payments are processed off site.

Who on our team has access

Administrators and Shop Managers can access:

  • Order information such as what was purchased, when it was purchased and where it should be sent, and
  • Customer information such as your name, email address, and billing and shipping information.

We have access to this information to help fulfill orders, process refunds and support you.
We do not have access to any payment information such as card numbers.

What we share with others

We do not share any information with any third party, other than to process card payment.

Payments

All payments are currently processed through PayPal Pro. When processing payments, some of your data will be passed to PayPal Pro, including information required to process or support the payment, such as the purchase total and billing information. We do not store or have access to any payment details you provide.

If you place a telephone order, your information will be entered manually directly into PayPals card processing system.
We do not store any of this information locally.

Please see the PayPal Privacy Policy for more details.