F.A.Q.S

Can I order over the telephone?

Not everyone is comfortable with ordering online so please call us on 0845 576 4287 (9-4pm Mon-Fri) if you would prefer to place your order over the phone.

What size are your hats?

All our headwear is ‘One Size Fits Most’.
57cm is a good rule of thumb, but it can vary from style to style.
Some items are elasticated, stretchy or self tie which can accommodate a wider range of head sizes.
If you need any help, or information on a specific product please get in touch.

I've seen a hat I like, but can't find it on your website

It’s either temporarily out of stock or may have been discontinued by our supplier.
Please contact us and we can tell you whether it’s likely to come back in.

Do you have a brochure?

Yes we produce two brochures a year: Spring/Summer and Autumn/Winter.
Please click here to request a FREE copy.

We also supply larger quantities for Charities or Centres to hand out to patients.

Do you have a shop I can visit?

We don’t have a shop at this present time.

Postage, Delivery and Returns

Postage, Packaging & Shipping

We charge a flat rate P&P of:

£2.99 per order for United Kingdom.

£5.99 per order for EU

£9.99 per order for Rest of World

Where possible orders received by 2pm Mon- Fri are despatched the same day by 1st Class Royal Mail.

The Royal Mails 1st class delivery times are estimated at 1-3 days but are not guaranteed so they may take longer to arrive. For larger packages we may use another service

 

International Orders – Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to purchase.

Exchanges & Returns

Naturally, we hope you will be happy with your purchase, but should you wish to return all or part of your order for a refund of exchange you can do so within 28 days of receipt. Please remember to include your order details.

Only new and unworn goods will be accepted.

Please ensure goods are appropriately repackaged and arrive back with us in the condition you received them.,

We are unable to refund goods that have been worn, smell of cigarettes, cooking, pets, perfume or those marked by makeup.

If there’s a problem with anything please let us know.

Important: When returning items you will be responsible for the cost of the postage to Hats 4 Heads. For your own protection we suggest you use 1st or 2nd Class Royal Mail Recorded Delivery to track your packages and to ensure the packages are signed for upon delivery to Hats 4 Heads. We ship exchanged products back to you for free with Royal Mail 2nd class service.

If you have received a damaged or incorrect item, Hats 4 Heads will naturally cover any additional postage costs incurred.

 

International Returns

International customers will be responsible for all shipping costs, customs charges, import duties, taxes or any other costs incurred when returning goods to the UK are the buyers responsibility. We reserve the right to reject any returns with charges attached. Any charges incurred by Hats 4 Heads receiving goods back will be deducted from any refund due.

Please check with your country’s customs office to determine what these additional costs will be prior to purchase.